Shipping policy

At Hidden Springs Candle Co., we strive to ensure that your orders are delivered to you in a timely and secure manner. Our shipping policy is outlined below:

Shipping Method

Orders will be shipped based on the shipping preference selected by the buyer at the time of checkout. We utilize USPS for all shipments, and shipping costs are calculated exactly by weight to ensure fairness and accuracy.

Processing Time

• Orders are typically shipped the following buusiness day after payment is received.
• Custom or made-to-order items may require additional processing time, as noted on the product page.

Delivery Time

• Delivery times vary based on the shipping method chosen and your location. Estimated delivery times will be displayed at checkout.
• Please note that once your package is handed over to USPS, delivery times are beyond our control.

Shipping Address

• Please ensure that the shipping address provided at checkout is accurate. Hidden Springs Candle Co. is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

Tracking Your Order

• Once your order is shipped, you will receive an email confirmation with your USPS tracking number. Use this number to monitor your shipment’s progress.

Lost or Damaged Packages

• Hidden Springs Candle Co. is not responsible for lost or damaged packages after they have been shipped. However, if you experience an issue, please contact us at [insert email address] so we can assist you with filing a claim with USPS.